Terms and Conditions

1. General Information
  • These terms and conditions govern the use of our website, services, and products. If you do not agree with any part of these terms, please do not use our website or purchase from our store.
2. Products and Customization
  • Customization: Our bracelets are customizable based on the photo you upload. By submitting a photo, you confirm that you have the rights to use that image and grant us permission to use it for customization purposes.
  • Product Accuracy: While we make every effort to display accurate product details, colors, and customization options, variations may occur based on screen displays and production processes.
3. Order Processing and Shipping
  • Order Processing: Once an order is placed, we will begin processing it as soon as possible. Orders are usually processed within 1-3 business days. 
  • Shipping: We offer various shipping methods. Shipping times may vary depending on your location. You will receive an email with tracking information once your order has been shipped. Estimated shipping time for Australia and New Zealand is between 10 - 15 business days. 
  • Delivery Delays: While we aim to ship your order in a timely manner, we are not responsible for any delays caused by the shipping carrier.
4. Payment
  • We accept payment via credit card, debit card, and other secure payment methods available at checkout. All prices are listed in AUD, and taxes or shipping fees may apply depending on your location.
5. Returns and Exchanges
  • Custom Orders: Due to the personalized nature of our products, we do not accept returns or exchanges on customized bracelets unless the product is defective or damaged upon receipt.
  • Damaged or Defective Products: If you receive a damaged or defective item, please contact us within 30 days of receiving the product. We will work with you to resolve the issue and provide a replacement or refund if necessary.
  • Refund policy: 
    If you receive a damaged or defective product, please contact us within 30 days of receiving your order. We will assist you with a replacement or issue a refund if the product is found to be defective.
    To initiate a return for damaged or defective items:
    • Email us at: emoriehelp@gmail.com
    • Provide your order number, a description of the issue, and photographs of the damaged or defective product.
    • We will review your request and resolve the issue promptly.
6. Privacy and Data Protection
  • We value your privacy and are committed to protecting your personal information. By using our services, you agree to our Privacy Policy, which explains how we collect, use, and protect your data.
7. Intellectual Property
  • All content on our website, including logos, images, text, and product designs, is the property of Emorie and is protected by intellectual property laws. You may not use, reproduce, or distribute any content without our permission.
8. Limitation of Liability
  • To the fullest extent permitted by law, Emorie is not liable for any indirect, incidental, or consequential damages arising from the use or inability to use our products or services. Our liability is limited to the amount paid for the product or service.
9. Changes to Terms and Conditions
  • We reserve the right to update or modify these Terms and Conditions at any time. Any changes will be posted on this page with an updated date. Your continued use of our website after such changes will constitute your acceptance of the updated terms.
10. Contact Us
  • If you have any questions or concerns regarding our Terms and Conditions, please contact us at:
    Email: emoriehelp@gmail.com