Return Policy

  • Custom Orders: Due to the personalized nature of our products, we do not accept returns or exchanges on customized bracelets unless the product is defective or damaged upon receipt.

  • Damaged or Defective Products: If you receive a damaged or defective item, please contact us within 30 days of receiving the product. We will work with you to resolve the issue and provide a replacement or refund if necessary.

  • Refund policy: 

    If you receive a damaged or defective product, please contact us within 30 days of receiving your order. We will assist you with a replacement or issue a refund if the product is found to be defective.

    To initiate a return for damaged or defective items:

    • Email us at: emoriehelp@gmail.com

    • Provide your order number, a description of the issue, and photographs of the damaged or defective product.

    • We will review your request and resolve the issue promptly.